Support
Help, when you need it.
Whether you are setting something up, changing a plan or worried an account has been compromised, there is a clear route to an answer.
Choose the right support route.
Knowledge Base
Step-by-step help articles for every Dico.tel product.
FAQs
Quick answers to the questions we are asked most.
Product Support
Setup, configuration and troubleshooting assistance.
Account Support
Membership, profile and access questions.
Billing
Invoices, payment methods and subscription changes.
Security Help
Guidance if you think an account or device is compromised.
Incident Reporting
Report a suspicious message, breach or security concern.
Contact
Reach a person when self-service is not enough.
Common questions
Answers to common questions.
- How do I reach support?
- Members can open a request from their Dico.tel account. Anyone can report a security concern through the incident reporting channel.
- I think my account was compromised. What now?
- Change the password from a device you trust, enable two-step verification, then contact security help immediately.
- Where do I manage billing?
- Invoices, payment methods and plan changes are handled in your Dico.tel member account.