Support
Help, when you need it.
Whether you are setting something up, changing a plan or worried an account has been compromised, there is a clear route to an answer.
Choose the right support route.
Knowledge Base
Help articles for every product.
FAQs
Quick answers to common questions.
Product Support
Setup and troubleshooting.
Account Support
Membership and access questions.
Billing
Invoices, payments and plan changes.
Security Help
If an account or device is compromised.
Incident Reporting
Report a suspicious message or concern.
Contact
Reach a person when self-service is not enough.
Common questions
Answers to common questions.
- How do I reach support?
- Members can open a request from their Dico.tel account. Anyone can report a security concern through the incident reporting channel.
- I think my account was compromised. What now?
- Change the password from a device you trust, enable two-step verification, then contact security help immediately.
- Where do I manage billing?
- Invoices, payment methods and plan changes are handled in your Dico.tel member account.